SERVICE & SUPPORT
We’re passionate about supporting our customers. We believe great service and support starts with listening. That’s the reason more than 40% of our business is repeat customers. We understand that downtime is costly, which is why our support staff is committed to rapid responses and expert advice. With in-house, in-stock access to every part you could ever need, you can rest assured the Cresswood team will keep your operation running for years to come. Plus, total cost of ownership is minimized by our commitment to making costly downtime as short as possible.
EARNING YOUR TRUST
Long term business relationships are built on trust, and our customers know we’ve earned it. Expert technicians, in-house parts availability and immediate response times are how we make sure our customers get the on-going service they’ve come to expect with Cresswood. Not only are our grinders and shredders designed to minimize the time required for maintenance and wear parts change-outs, but we have service, support, and parts available for every grinder and shredder we’ve manufactured, ever.
YOUR TEAM OF EXPERTS
The Cresswood team of factory-direct service technicians know our shredders and grinders inside and out. From installation support, personnel training, to mission-critical field repairs, our experienced technicians will ensure your operation is up and running at peak performance and maximum efficiency. Cresswood requires over 4 years of training for service technicians, keeping them in the top tier of the industry.
There’s no such thing as an easy decision when it comes to making a large capital equipment purchase. Decision makers are not just looking at the up-front quality, price, and performance of the equipment, although those certainly do play a big part. Smart decision makers are equally concerned about the long-term ROI of their asset, and on the total cost of ownership of the equipment over the long-haul. In other words, they ask themselves “How well does the manufacturer stand behind their equipment over the years? How will they protect me and my business when (not if!) there’s a breakdown and I need service, parts, and tooling fast to minimize the impact on my operations?” The Cresswood advantage is doing business with an industry leader who proudly manufactures quality American-made equipment, parts, and tooling right here at our midwestern facility in Cortland, Illinois.
Cresswood also offers fantastic tooling incentive programs that dramatically lower your costs of operation and ensure you always have the tooling on-time and in-sync with your maintenance schedules. As an added bonus, signing up for these programs also automatically gives you a 10% discount on all Cresswood manufactured parts!
When you partner with Cresswood, you have the assurance you’re getting the best up-front value in an industrial grinder from a company who has earned a solid reputation for exceptional quality and dependability. Did you know that Dun-Rite Tooling and Cresswood Shredding Equipment are owned by the same parent company? This means when you make the decision to partner with Cresswood, you are leveraging the combined knowledge and experience of both companies, thus lowering your total cost of ownership and providing you VIP access to truly innovative solutions.
Doing business with Cresswood gives you the peace of mind knowing that your service, parts and tooling will arrive promptly in a matter of days, not several weeks like some of the overseas equipment manufacturers. This keeps your operations humming along year after year, minimizing the huge expenses and headaches of extensive downtime waiting for your replacement parts to arrive. Our team has over 160-years combined experience servicing low-RPM single-shaft industrial grinders, a depth of knowledge available to you for the life of your machine, always standing by to resolve any issue quickly, accurately, and professionally. At Cresswood, a down machine is ALWAYS our highest priority!